Resources - NGDATA | Thought Leadership (6)

Thought Leadership

6 tips for banks to deepen customer relationships during the crisis

Recently we were Finextra’s guest for a webinar on ‘Big Data: Empowering banks to drive customer-centricity’ (rewatch the full webinar here). In an...

Jenn Day Apr 29, 2020

Thought Leadership

3 pointers for banks to get the most out of citizen development

Banks are drowning in data If there is one thing banks are drowning in these days, it’s data. Most banks own huge data assets, sourced from and...

Doug Gross Apr 22, 2020

Thought Leadership

Having difficulty scaling up your CX? This is why – Part II

As already mentioned in the first part of this blog series, we often get the reaction of organizations that they’re already working on CX or that...

admin Apr 14, 2020

Thought Leadership

Having difficulty scaling up your CX? This is why. – Part I

Expectations versus reality When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are...

admin Apr 8, 2020

Thought Leadership

Why citizen developers are essential in the war for talent

If there’s one area where the war for talent is raging, it’s data science. “Europe needs 346,000 more data scientists by 2020”, a recent IT Pro...

Jenn Day Feb 20, 2020

Uncategorized

Doug Gross about building a strong customer relation

Consumer habits change over time and the way banks engage with their customers evolves. Mainly because of increasing pressure. On the one hand due to...

Jenn Day Jan 31, 2020

Thought Leadership

Hidden data heroes: what business data managers can do for financial services firms

As a highly-regulated industry, banking has traditionally focused on locking data down and making it secure. But a new breed of digital-first...

Jenn Day Jan 8, 2020

Big Data

Business analytics won’t spark joy without the right data

Businesses have a lot to learn from Marie Kondo. The Queen of Decluttering has carved out a lucrative career as an “organising consultant” whose...

Doug Gross Dec 12, 2019

Thought Leadership

Interactive Marketing and the Customer Experience

Marketers have relied on the traditional tactics of campaign-based marketing for years. Even as technology and changes in the practice have evolved,...

Jenn Day Mar 11, 2019

Thought Leadership

Taking Customer Experience Management to the Next Level

Brand loyalty is the key to success for data-driven, customer-centric enterprises. However, facilitating and nurturing brand loyalty requires rich,...

Jenn Day Feb 21, 2019

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6 tips for banks to deepen customer relationships during the crisis

3 pointers for banks to get the most out of citizen development

Having difficulty scaling up your CX? This is why – Part II

Having difficulty scaling up your CX? This is why. – Part I

Why citizen developers are essential in the war for talent

Doug Gross about building a strong customer relation

Hidden data heroes: what business data managers can do for financial services firms

Business analytics won’t spark joy without the right data

Interactive Marketing and the Customer Experience

Taking Customer Experience Management to the Next Level

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