Resources - NGDATA (41)

Thought Leadership

Are You Delivering Customer Interactions That Exceed Customer Expectations?

NGDATA’s CEO, Luc Burgelman, talks about delivering interactions that exceed customer expectations. The idea of the customer experience is always...

Jenn Day Feb 16, 2017

Tips & Tricks

What is Conversational Marketing? Definition, Examples and Best Practices For Developing A Winning Conversational Marketing Strategy

Conversational Marketing Definition Conversational marketing or conversation marketing is a feedback-oriented approach to marketing used by companies...

Jenn Day Feb 16, 2017

Tips & Tricks

Personalized Video is a Powerful Sales Driver

It’s a misnomer that personalized video can only be used for loyalty, customer service and retention purposes because the customer relationship has...

Jenn Day Feb 15, 2017

Thought Leadership

Upcoming Webinar: Stop Talking Customer-Centric, Start Being Customer-Centric

Customer centricity is not just a matter of making vague commitments to “put the customer first.” It’s about literally building your customer...

Jenn Day Jan 24, 2017

Tips & Tricks

What is Omni-Channel Customer Experience? Challenges and Best Practices for Delivering the Best Customer Experience Across Multiple Channels

A Definition of Omni-Channel Customer Experience Omni-channel customer experience involves using multiple channels to engage customers. When...

Jenn Day Jan 17, 2017

Tips & Tricks

32 Digital Marketing Experts Reveal Their Top Strategies for Creating a Great Digital Experience for Customers

Creating an exceptional digital experience is a must for today’s enterprises and SMBs. As consumers increasingly turn to digital media to evaluate...

Jenn Day Jan 16, 2017

Thought Leadership

An NGDATA Guide: Five Keys to Building Superior Customer Relationships Through Next Best Offer Marketing

To implement next best offer marketing, you need to adjust the way you think about marketing, while at the same time, have the right technology in...

Jenn Day Jan 11, 2017

Tips & Tricks

What is Customer Experience Marketing? Challenges, Benefits and Best Practices for Effective CX Marketing

A Definition of Customer Experience Marketing Marketers who put the customer at the center of their marketing strategy and focus on improving the...

Jenn Day Jan 10, 2017

Tips & Tricks

What is Next Best Offer?

A Definition of Next Best Offer Companies are learning that tapping into customer analytics and knowing customers at the individual level is the best...

Jenn Day Jan 5, 2017

Thought Leadership

The Promise of Customer-Centricity

Imagine a world where businesses could identify opportunities and concerns associated with each of their customers before they happen—and then take...

Jenn Day Dec 27, 2016

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ACTIONABLE INSIGHTS TO HELP YOU TURN CUSTOMER DATA INTO REVENUE

COMPANY NEWS

Are You Delivering Customer Interactions That Exceed Customer Expectations?

What is Conversational Marketing? Definition, Examples and Best Practices For Developing A Winning Conversational Marketing Strategy

Personalized Video is a Powerful Sales Driver

Upcoming Webinar: Stop Talking Customer-Centric, Start Being Customer-Centric

What is Omni-Channel Customer Experience? Challenges and Best Practices for Delivering the Best Customer Experience Across Multiple Channels

32 Digital Marketing Experts Reveal Their Top Strategies for Creating a Great Digital Experience for Customers

An NGDATA Guide: Five Keys to Building Superior Customer Relationships Through Next Best Offer Marketing

What is Customer Experience Marketing? Challenges, Benefits and Best Practices for Effective CX Marketing

What is Next Best Offer?

The Promise of Customer-Centricity

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