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Email Marketing in Banking Has Changed: Answers to Key Questions

Despite the rise of digital marketing, financial services emails still enjoy high open and click-through rates. Financial marketers must focus on relevance, personalization, and targeted content to engage customers.


Read the original full report from the Financial Brand here.

Here is a brief summary of the article:

  • Email is still an effective marketing tool for financial institutions, with above-average open and click-through rates.
  • The number of emails a bank or credit union sends per month is not as important as the relevance of the content and the quality of the email design.
  • Financial marketers should personalize emails using data they have about each customer.
  • Emails should be short and to the point, and they should focus on one topic.
  • The subject line is one of the most important parts of an email, and it should be clear and concise.
  • Avoid using images in emails unless they are necessary.
  • Use email marketing to provide guidance and answer questions that customers may have.

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