Resources - NGDATA

Thought Leadership

Complex Channel Orchestration Requires the Right Mix for Banks

More Targeted Messaging Bankers are hungry for more campaigns, across more channels — and with higher precision — in an effort to reach their...

Jenn Day Nov 8, 2018

Thought Leadership

Banks, Don’t Fall Behind On Customer Service: Why You Need to Update Your Legacy System to Digital

This is part 1 of a 4-part blog series on banking and data maturity and the effect of legacy systems on customer experience. Financial institutions...

Jenn Day Sep 12, 2018

Thought Leadership

Banks: Segmented Marketing Continues to Turn Off Your Customers

Customers no longer compare their bank’s customer experience to that of other banks, but to brands like Google, Apple, Facebook and Amazon. These...

Jenn Day Sep 25, 2017

Thought Leadership

NGDATA’s 2017 Consumer Banking Survey Results

Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer...

Jenn Day Sep 21, 2017

Thought Leadership

Banks Must Commit to Exceptional, Personal Experiences to Retain Customers

Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer...

Jenn Day Sep 19, 2017

Thought Leadership

Time for Banks to Get Personal

As you may have seen, NGDATA announced the results of a recent survey that examined consumer views on their loyalty, channels with which they...

Jenn Day Nov 12, 2014

ACTIONABLE INSIGHTS TO HELP YOU TURN CUSTOMER DATA INTO REVENUE

COMPANY NEWS

Complex Channel Orchestration Requires the Right Mix for Banks

Banks, Don’t Fall Behind On Customer Service: Why You Need to Update Your Legacy System to Digital

Banks: Segmented Marketing Continues to Turn Off Your Customers

NGDATA’s 2017 Consumer Banking Survey Results

Banks Must Commit to Exceptional, Personal Experiences to Retain Customers

Time for Banks to Get Personal

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