Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer banking survey conducted by NGDATA. Despite customer sentiment, banks are not meeting these expectations and must refocus on personalizing the banking experience so consumers feel understood and valued. The 2017 Consumer Banking Survey of more than 1,500 U.S.... Read more »
Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer...
Banking is entering a new frontier. Less banking is done in physical branches, as more consumers conduct banking activities online. With consumers...
Mobile banking has become the primary banking channel for the majority of consumers, with 58% using mobile apps most of the time, and even higher...
NGDATA is a global digital experience company that partners with businesses to harness the power of data to drive customer-centricity
