Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer banking survey conducted by NGDATA. Despite customer sentiment, banks are not meeting these expectations and must refocus on personalizing the banking experience so consumers feel understood and valued. The 2017 Consumer Banking Survey of more than 1,500 U.S.... Read more »
Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer...
Banking is entering a new frontier. Less banking is done in physical branches, as more consumers conduct banking activities online. With consumers...
Consumer habits change over time and the way banks engage with their customers evolves. Mainly because of increasing pressure. On the one hand due to...
NGDATA is a global digital experience company that partners with businesses to harness the power of data to drive customer-centricity
