Banks May Be Ready for Digital Innovation: Many on the Staff Aren’t

Read the original article from Financial Brand here.

Here are the 10 ideas:

• Banks are adopting advanced technologies, including AI, at faster rates to meet evolving customer needs.
• However, frontline staff may not always be up to speed on using these technologies, exposing gaps in skills and experience.
• Banks need to identify and address employees’ needs quickly and effectively to succeed in the digital age.
• Strategies for training workers on these tools include incentivizing employees to become customers themselves and offering simulation tools and microlearning modules.
• AI-powered chatbots like Kai Answers can also help staff answer customer questions.