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Younger generations lead scepticism in online banking amid rising fraud concerns

Many Brits are increasingly cautious about online banking and mobile apps due to concerns about online fraud and data privacy. Younger generations, particularly Gen Z and millennials, are particularly anxious about data privacy, highlighting a generational divide. Gaining customer trust, especially among younger generations, is crucial.


Read the Fintech Global article here.

Here is a brief summary:

  • Increased caution about online banking and mobile apps due to concerns about online fraud and data privacy
  • Younger generations, particularly Gen Z and millennials, are particularly anxious about data privacy, highlighting a generational divide
  • Gaining customer trust, especially among younger generations, is crucial

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