Water Cooler Talk

Who do you trust?

The article discusses the importance of trust in the banking system and highlights some of the perennial questions that arise around it.


Read the original Finanser blog here.

Here is a brief summary of the article:

  • Trust is a critical component of any system.
  • There are various questions about the banking system that arise from time to time.
  • The most important point is to have a system of trust that people believe in.
  • We seem to be losing trust in governments and authorities, according to Edelman’s Trust Index.
  • Ipsos, on the other hand, finds no evidence of a crisis of trust.
  • Trust is a complex concept with different drivers, including core competence, product quality, and responsibility.
  • The focus should be on what steps organizations have taken to be trustworthy, not whether consumers trust them.

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