2015 is All About the Customer Experience. Marketers, Are You Ready?
I read a recent report from Dr. Natalie Petouhoff of Constellation Research that stated how and why driving excellence in customer experiences is a...
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I read a recent report from Dr. Natalie Petouhoff of Constellation Research that stated how and why driving excellence in customer experiences is a...
By Luc Burgelman The field of predictive analytics has taken the data world by storm over the past few years, and for good reason. For a long time,...
When we speak with customers and prospects in the telecom space, our primary goal is to understand what their biggest pain points are so that we can...