The need for more diversity in leadership positions in the banking industry is concerning. Commitment to diversity should start with the bank's board of directors, as having a balanced board is critical for women to advance into the C-suite. Bank leadership teams must understand the differences between men and women and the "confidence gap." By doing so, banks can better position themselves to understand and capitalize on the market opportunity.
AI's impact on banking jobs remains limited, particularly in community banks, where customers and leaders prefer human interactions. While AI may...
Traditional customer satisfaction metrics like surveys and Net Promoter Scores (NPS) are often unreliable. The article suggests using customer...
As you may have seen, NGDATA announced the results of a recent survey that examined consumer views on their loyalty, channels with which they...
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