The Omni-Channel Customer Experience: Be Where Your Customers Are
Customer expectations have never been higher. We are living in an omni-channeled, constantly-connected and instantly-gratified world where customers...
Chase has launched Chase Media Solutions, a digital media business connecting brands with its 80 million customers. The platform combines retail media network scale with Chase's precise targeting capabilities, and offers first-party data, better ROI, and brand safety. Initial pilot partners have seen significant traction in driving incremental sales and new customers.
Customer expectations have never been higher. We are living in an omni-channeled, constantly-connected and instantly-gratified world where customers...
A Definition of Omni-Channel Customer Experience Omni-channel customer experience involves using multiple channels to engage customers. When...
In CustomerThink, NGDATA’s CEO, Luc Burgelman, talks about the five keys to humanizing the digital customer experience. The internet and social media...