Read the original article from Financial Brand here.
Here are the 10 ideas:
- Banks are adopting advanced technologies, including AI, at faster rates to meet evolving customer needs.
- However, frontline staff may not always be up to speed on using these technologies, exposing gaps in skills and experience.
- Banks need to identify and address employees’ needs quickly and effectively to succeed in the digital age.
- Strategies for training workers on these tools include incentivizing employees to become customers themselves and offering simulation tools and microlearning modules.
- AI-powered chatbots like Kai Answers can also help staff answer customer questions.