Read the original article from CUTimes here.
Here is a brief summary of the article:
- Credit unions need to adopt a digital-first mindset to better serve their members and compete.
- Data-driven decision making is crucial to offering tailored interactions and improving member relationships.
- Exploring the role of AI can improve efficiencies and allow employees to focus on growth-focused activities.
- Supporting small businesses and gig workers is a significant opportunity for credit unions to strengthen relationships and foster trust with younger generations.